Blind or visual impairment
Practical ways to make banking easier if you’re blind, have sight impairment or difficulty reading.
Disability, wellbeing and challenging times
Supporting your needs, whatever your situation
If you have a disability, a physical or mental health condition, or just need extra support because your circumstances have changed, we have a range of ways to help make banking easier.
We’re here to help
Do you need help with your banking?
We have lots of products and services, along with other useful resources, to support you.
Perhaps you need us to change how we communicate with you. For example, you may request:
- Items to help you, such as braille documents and hearing loops
- That we’re extra patient when we speak to you over the phone or in a branch
- That we take into consideration that your mood may vary, and your reactions might be affected
Let us know your individual needs so we can discuss with you how we can make your banking easier.
You can find our contact options on this page.
Services, guides and resources
We have a lot of online content dealing with accessibility, disabilities and other life events that you might be going through.
Deaf, hearing loss or speech impairment
If you’re deaf, hard of hearing or have a speech impairment, we can help make banking easier.
Let us know about your individual needs and we can tailor our services to better support you.
For more information about the other ways we can help, visit our accessibility and disability page.
Mobility or dexterity impairment
Tools you may find useful to access our branches and services.
Neurodiversity
We offer services to reflect the fact that people learn and understand information in different ways.
The cost of living
How to look after your money when prices rise.
Managing money problems
Practical guidance if you’re worried about your finances.
Barclays Money Mentors®
Get impartial guidance on a range of topics, from better budgeting tips to buying a home, from the Barclays Money Mentors®.
Living with illness or disability
How to get the right support with your money and your wellbeing.
Coping with illness
Read our case study on balancing illness and debt.
If you’ve lost your job
See how you can plan your next steps if you find yourself out of regular work.
Gambling problems
What to do if gambling starts to become a problem.
Compulsive spending problems
If you’re worried about how much you spend, here are nine ways to help you cut down.
What to do when someone dies
How we can help and support you if you’re dealing with the financial affairs of someone close to you.
Debt and mental health
Mental health and money management are often linked. Read our case study about steps you can take to help get back on track.
Mental health and your money
Recognising the signs of problems with mental health and how to keep on top of your finances
Third-party access to bank accounts
We explain the different types of third-party access available if you or someone else needs help managing money.
Help with financial abuse
See how to spot the signs of abuse that could affect your money, and how we can help.
How to contact us
If you’d like to talk to us about any of our accessibility and disability services, or you’d like us to know about your needs, there are several ways to reach us.
In some cases, we might need to contact you to discuss those needs in more detail.
You can also tell us if your situation changes and something is no longer an issue.
In our app
You can tell us about your needs and circumstances in the Barclays app1 on your smartphone or tablet by tapping ‘Help’.
Online
You can tell us about your needs and circumstances in Online Banking – just go to ‘Help’.
Over the phone
If you want to talk to us, we have several phone numbers you can call – for general information or specific queries.
In person
If you prefer a face-to-face service, come and see us. Search for branches with specialist services.
Accessibility information
Changing your settings
If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.
Read our accessibility statement
Our aim is, and has always been, to provide accessible services for everyone. Our accessibility statement outlines our approach and ambitions.
Reference guides
Read more about our accessible services and other ways to bank in our ‘Making banking easier’ brochure [PDF, 1.72MB].
Also, our ‘Banking Made Clearer’ quick reference guide [PDF, 6.13MB] was written in partnership with the British Institute of Learning Disabilities. It uses simple, clear language with lots of imagery.
